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Adapting Retail Strategies for the Middle Eastern Consumer: A Carrefour Case Study

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LEARNING OBJECTIVES

  1. Understand the importance of cultural adaptation in retail strategy when entering new markets, particularly in the Middle East.
  2. Explore the challenges and opportunities of localizing global retail practices to meet the needs of Middle Eastern consumers.
  3. Evaluate the role of market research and consumer insights in developing effective retail strategies for diverse regions.
  4. Assess Carrefour’s approach to balancing global brand consistency with local customization in the Middle East.
  5. Identify best practices for multinational retailers in navigating regulatory, cultural, and competitive landscapes in the MENA region.

 

ADDITIONAL REFERENCES/READINGS BY THE AUTHOR

Description

OVERVIEW

In 1995, Carrefour, one of the world’s largest hypermarket chains, made its foray into the Middle Eastern market by opening its first store in Dubai, United Arab Emirates. As a global retail giant with a presence in over 30 countries, Carrefour was well-versed in the complexities of international expansion. However, the Middle East presented a unique set of challenges. The region’s rich cultural heritage, diverse consumer preferences, and varying economic conditions meant that Carrefour couldn’t simply replicate the strategies that had worked in Europe or Asia.

UN SDGs:

SDG 8: Decent Work and Economic Growth, SDG 9: Industry, Innovation, and Infrastructure, SDG 12: Responsible Consumption and Production