ALL SALES ARE FINAL – NO REFUNDS UNDER ANY CIRCUMSTANCES
By purchasing any course, publication, or service from The Case HQ, you expressly acknowledge and accept that all sales are strictly final. Once a transaction has been completed, regardless of course access, download, or usage status, no refunds, reversals, or credits will be issued under any circumstances.
All courses and digital publications are considered fully delivered at the point of sale. Access is granted immediately upon purchase, and the service is deemed to have been rendered in full. Due to the nature of digital products and intellectual property, we do not offer refunds or accept returns for any reason, including but not limited to:
- Change of mind
- Inability to access due to user device or internet issues
- Misinterpretation or misunderstanding of course content or structure
- Failure to complete, engage with, or benefit from the course
- Technical issues not attributable to The Case HQ’s platform
- Device incompatibility or user configuration errors
Responsibility for ensuring adequate device compatibility, internet connectivity, and access readiness lies solely with the user. We do not guarantee compatibility across all browsers or operating systems and shall not be held liable for user-side limitations.
Chargebacks, Threats, and Misuse of Communication Channels
The Case HQ maintains a strict zero-tolerance policy towards threats, fraudulent behaviour, and misuse of support channels. The following behaviours are considered a breach of our Terms of Use:
- Threatening or initiating chargebacks or payment disputes without legal justification
- Repeatedly contacting support or management in an aggressive or harassing manner
- Making false claims in an attempt to circumvent this policy
- Contacting banks or credit card providers under misleading premises
Such actions may result in:
- Immediate and permanent suspension of your account and access
- Reporting to relevant payment processors and financial institutions
- Pursuit of legal remedies, including the recovery of chargeback-related fees, damages, and legal costs
You agree to waive any right to initiate chargebacks on the grounds of dissatisfaction, access issues, or misunderstanding of the content once a course or product has been delivered.
Legal and Policy Enforcement
- All users must confirm their acceptance of this policy at the point of purchase. This affirmative consent is logged and retained as part of our transaction record.
Any attempt to defraud, coerce, or defame The Case HQ will result in legal enforcement under applicable defamation, fraud, or cyber abuse laws.
- Users found to have made false public claims or defamatory statements will be subject to legal action, and, where applicable, financial damages will be sought.
AUTHORS AND CONTRIBUTORS
Authors and contributors are solely responsible for any applicable publication, submission, or course listing fees. These fees are non-refundable once submitted, regardless of whether a course is published, accessed, or withdrawn thereafter.
NO EXCEPTIONS POLICY
This policy is enforced strictly and without exception. Any attempt to dispute a transaction without valid legal grounds will be treated as a breach of contract.
Limitation of Liability
To the fullest extent permitted by law, The Case HQ shall not be liable for:
- Loss of income, data, opportunity, or business as a result of using or failing to use our services
- User-side technical issues, software conflicts, or connectivity failures or device issues
- Service interruptions caused by events outside our reasonable control (e.g. force majeure)
Our platform is provided “as is” and “as available,” without warranties of any kind.
Enquiries
For legitimate policy-related enquiries only, please contact: info@thecasehq.com or thecasehquk@gmail.com
Misuse of this contact channel, including abusive or threatening messages will not receive a response and may result in escalation to legal or enforcement channels.
